The Elara Media Console

Shipping Information We are committed to delivering high-quality furniture right to your doorstep. Please note the following terms regarding our shipping process:

All pakistan delivery: Maskan offers nationwide delivery across Pakistan. While we aim to serve as many locations as possible, some remote or restricted areas may fall outside the delivery zones of our logistics partners. Please note that certain products may have shipping limitations due to their size, material, or handling requirements. In such cases, delivery may only be available through express services to ensure safe and timely arrival.

Delivery Location: All deliveries are made to the ground-floor main entrance of your home or building only. Our delivery team is not responsible for carrying items inside, upstairs, or to specific rooms.

Access and Measurements: It is the client’s sole responsibility to ensure that all furniture items will fit through doorways, staircases, and hallways prior to placing an order. Please check dimensions carefully before purchase.

Delivery Times: Shipping times may vary depending on your location and the nature of the product. You will be provided with an estimated delivery date at checkout or upon confirmation from our team.

Missed Deliveries: If the delivery attempt fails due to incorrect address information or inability to access the delivery location, re-delivery charges may apply.

Returns & Exchanges Due to the nature of our made-to-order and large-scale furniture items, our return policy is as follows:

Non-Returnable Items: Most furniture items are non-returnable and non-refundable unless they arrive damaged or defective.

Damage on Arrival: Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong product, contact us within 48 hours with photographs, and we will evaluate the issue and arrange a replacement or refund if applicable.

Cancellations: Orders can be canceled within 24 hours of purchase. After that, cancellation requests may not be accommodated if production or shipping has already started.

Measurement Errors: Returns or refunds will not be accepted due to the furniture not fitting in your space. Ensuring the correct measurements are taken prior to purchase is the buyer's responsibility.

For questions about shipping, delivery access, or product dimensions, feel free to contact our customer care team before placing your order. We're here to help!

Keep away from direct sunlight to prevent fading.

Clean with a soft, dry or slightly damp cloth—avoid harsh chemicals.

Vacuum fabric regularly and blot spills immediately.

Natural wood may show grain and color variations—this is part of its unique character.

By accessing and using the Maskan website, you acknowledge that you have read, understood, and agreed to the following terms and conditions. Maskan reserves the right to update or revise these terms at any time without prior notice. Users are encouraged to revisit this page regularly to stay informed about any changes.

Shipping Policy By using our website, you agree to review and comply with our shipping policy. At Maskan, we prioritize transparency in all our shipping processes, including delivery methods and timelines. Any shipping-related inquiries or disputes will be handled according to the procedures outlined in our shipping policy.

Disclaimers Users are required to thoroughly read and understand all disclaimers listed on our website. These disclaimers include, but are not limited to, information about product features, potential limitations, and liabilities. By continuing to use the website, you accept the disclaimers and agree to the conditions specified therein.

Lead Times All lead times provided on our website reflect accurate estimates and are to be taken seriously. Maskan commits to fulfilling orders within the specified timeframes. Users are expected to acknowledge and accept the lead times listed for each product prior to making a purchase.

Fabric Availability Fabric availability is subject to ongoing updates and may change without prior notice. While we aim to present the most current fabric options online, stock levels can be affected by various external factors. By using our website, you understand and accept that fabric availability is not guaranteed and may vary. Any updates will be communicated promptly.

Custom Items Orders for custom-made items are final and cannot be returned or refunded. Customers must carefully review all design specifications and confirm all details before placing an order. Once confirmed, custom orders cannot be modified, canceled, or exchanged.

By continuing to use the Maskan website, you confirm that you have agreed to all terms and conditions stated above.

At Maskan, we strive to represent our products as accurately as possible through our website imagery. However, actual product colors may vary from those shown due to several factors beyond our control: Display Differences: Every screen—whether a monitor, laptop, or mobile device—has a different color display capability, and individual perception of color may also vary.
Lighting Conditions: Photographs are taken under specific lighting conditions, which can affect the appearance of colors and tones in the images.
Natural Variations in Materials: Products made from natural wood inherently vary in grain and tone from piece to piece, as no two trees are identical. These natural variations are a part of what makes each piece unique.
Handcrafted Nature: All our products are handcrafted. Variations in polish, stain, and fabric tones may occur. These subtle differences are considered part of the charm and character of each handmade item.
Maskan cannot guarantee that the color you see on your screen precisely matches the actual product. We appreciate your understanding and value the uniqueness of handcrafted, natural materials.